Customize your scorecards to align & review according to company priorities. No matter how large (or growing) your team is, make sure you’re reading from the same page.
Our AI-powered tools filter conversations for complexity & sentiment. Use Conversation Insights’ data visualizations to zero in what matters.
Use Pins for Coaching to highlight relevant messages, take notes & set out action points. Custom build Quizzes to test agent knowledge. Perfect for fast onboarding and continual learning.
Stay on top of quality metrics and trends with Klaus. Map how your agents perform and teams compare.
Give feedback that matters and build a team of experts to make your customers happy.