Improve Customer Service Conversations Through Agent Coaching
Let your team excel. Target your coaching: review & pinpoint problems, align your team, track improvements.
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Coach employees with evidence & insight
Define your goals
Customize your scorecards to align & review according to company priorities. No matter how large (or growing) your team is, make sure you’re reading from the same page.
Find the conversations that make a difference
Let AutoQA serve as your first line of quality control, providing you with the complete picture of your support performance & training needs. Use AI-powered smart filters and features to pluck out must-review interactions for analysis.
A clear path to success
Help your agents grow through data-driven coaching sessions. Evaluate their performance, highlight discussion points, set out action items, and see how your coaching efforts impact progress.
Gather insights and track improvements
Stay on top of the most important quality metrics and trends with Klaus. Identify which agents are underperforming or which parts of the customer experience are failing.
Make every conversation better
- Onboard reps 2x faster
- Improve employee retention
- Find the right conversations to review
- Track quality improvements (IQS, CSAT)
- Data-driven training for precision & accountability
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