Improve Customer Service Conversations Through Agent Coaching
Let your team excel. Target your coaching: review & pinpoint problems, align your team, track improvements.
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Coach employees with evidence & insight
Define your goals
Customize your scorecards to align & review according to company priorities. No matter how large (or growing) your team is, make sure you’re reading from the same page.
Find the conversations that make a difference
Our AI-powered tools filter conversations for complexity & sentiment. Use Conversation Insights’ data visualizations to zero in what matters.
A clear path to success
Help your agents grow through data-driven coaching sessions. Evaluate their performance, highlight discussion points, set out action items, and see how your coaching efforts impact progress.
Gather insights and track improvements
Stay on top of the most important quality metrics and trends with Klaus. Monitor how your agents perform and teams compare.
Make every conversation better
- Onboard reps 2x faster
- Improve employee retention
- Find the right conversations to review
- Track quality improvements (IQS, CSAT)
- Data-driven training for precision & accountability
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