✨ Klaus Changelog ✨

We are constantly making small (and sometimes not so small) improvements to our app, and this is where you can find all of those. The changelog focuses on user-visible improvements (UVIs), so most of the time you should be able to check the impact right in your app. If you have specific questions, get in touch. If you have recommendations, chat with us!

Last updated: May 22, 2020

May 2020

  • Scores by Tickets (the last dashboard card) now includes avatars - for those who are more visual. When exporting this card, you'll also get the email and the name included for absolute transparency.
  • The bug where tickets duplicated when using random sorting - we've fixed that, too.
  • Creating new filters should now be a smoother experience, as we've optimized the amount of data that is requested from the system as you set up those filters.
  • We've swapped out the order of the connection icon and the ticket ID on the dashboard Scores By Ticket card for visual alignment.
  • We've further improved the differentiation between customer replies and agent replies.
  • Workspace managers can now edit reviews, if necessary.
  • Do you like to give extensive feedback? The comment box can now be extended for a more relaxed commenting experience.
  • Reviewers can edit and delete public filters they created. They cannot edit public filters created by other reviewers or higher roles. They can however clone those filters to make them their own. Workspace managers and above continue to be able to edit all public filters.
  • Are you a mouse-click saver? Check out our shortcuts from the help menu (and feel free to suggest your own).
  • You can now get to directly from the help menu in the Klaus app to the newly launched Quality Tribe.
  • The visual cues when loading the app now includes a pulsating loading cat - so you know that something is happening.
  • The Aircall installation flow should now work as expected.
  • We published a new guide on how to use the extension to review your reviewer's review.
  • Reviewers can see public filters they did not create themselves, but they can not change these filters. They will be able to clone existing public filters though to create their own (usually private) personalisations. This means less accidentally changes in public shared filters. Note that workspace managers and above can still update and change any public filter.
  • If you get lost on the Klaus page - the 404 page is really cute. ;)
  • Ever wanted to rate ONLY tickets that contained a specific phrase or sentence? You can now filter for ticket content.
  • If you've been thinking about using our API - but didn't quite know where to start, we've documented the process for you, including how to import users and/or conversations and how to export your data.
  • If "allowed to skip" is disabled, users can leave only a comment, as long as ALL categories are rated or NO categories are rated (the latter one is new).
  • You can now discern super quickly what's an agent answer and what 's a client answer. And we don't even require you to be able to name right and left
  • There are some design changes happening in the new workspace settings layout, as we make our way towards a more intuitive user management.
  • You can now set up webhooks to be notified whenever a critical rating category fails to pass. Different webhook triggers will be added in time and you can choose which ones you subscribe to!

April 2020

  • Want to leave just a comment and not give any rating? You can do that now. Just remember that this means no stats on the dashboard.
  • Imagine you wanted to link your internal system to Klaus (for example to review from your data visualization software directly to the relevant review in Klaus) - you can now do that by using your helpdesk ticket ID. For example, for Intercom you’d use: https://kibbles.klausapp.com/conversations/?externalTicketId={intercom_id}.
  • Have a look at your settings page - it already looks much slicker, waiting for more changes to happen.
  • You can now delete your ratings - and so can your manager.
  • If you delete a group, the categories are refreshed. Check the review submit button, animated.
  • Intercom now looks nicer in app. Visuals do matter.
  • The dropdown when creating multi-select filters (e.g. with team members) are easier to read.
  • The goal indicator in your navigation bar now has a tooltip with your progress in numbers, so you can quickly check exactly where you stand.
  • We’ve reduced the size of the avatars when someone is looking at the same ticket - making it easier to use. Workspace deletion now requires a confirmation.
  • Once upon a time, when you deleted a group of categories, those categories were gone. You can now remove the grouping, while keeping the categories intact.
  • Check out the question mark in your navigation menu - there are some goodies in there for you.
  • If your filter creation times out - we’ll let you know.
  • The dashboard user list is now also much longer - so it’s easier to find whom you are looking for.
  • Not sure what the user filter on the dashboard is for? We’ve added a tooltip to help with that.
  • Using ><= as conditions for a custom field now works as expected when getting in data via the API.
  • The dashboard now lets you know if your date range includes more than one rating scale.
  • It’s now clear from the get-go if a recording is empty.
  • Remember those avatars that appear when you collide with someone during ticket ratings? Well, you can now change that avatar in your Settings >> Personal Settings >> General
  • You can now edit your ratings - with an adjusted design.
  • Creating filters and changing is now much faster.
  • So, sometimes, rarely, things happen. And then it’s nice to let you know. So we created a global outage page should Google services should go out again.
  • Rating area expands back to the default state when navigating to a new ticket (since you’ll likely want to rate that one, too).
  • We now support uploading custom avatars.
  • Conversation updates (add, edit, delete a comment / add, change a rating) is now faster than before.
  • Next time you reach your goal, Klaus will celebrate with you.
  • Helpshift users can now limit their ticket importing by CSAT threshold (e.g. only important ticket with a low CSAT)
  • Profile and account settings are now combined in one so you can easily find where to update your information.
  • Worried about someone else reviewing the same ticket? You now get a visual indication when that happens.
  • The goal submit button is now bigger and more beautiful.
  • Clearing out the dashboard filter is now possible with one beautiful swoop (by clicking on "reset filter" in the sidebar.

March 2020

  • Dashboard graphs, oh so confusing - they are now colour coded.
  • Novels should be published outside of Klaus. Hence we hope that the character limit in the comment editor won't be disruptive to anyone.
  • The dashboard now has beautiful info icons - with direct links to the knowledge base for those who want to know more.
  • We have added more filters to the dashboard. You can now filter for scorecard tags, for the source of the message, and even for tags used in comments.
  • Timezones are now neatly exposed in GMT (UTC). If you are very time-sensitive, make sure to adjust for DST yourself.
  • Mentions in comments weren’t working for a bit, they are back now.
  • You can now edit and delete your comments directly in the feedback pane.
  • Audio players now look nice and full-width.
  • You can now undo & redo your musings while writing a comment (cmd+Z).
  • Share code in your comments by using markdown.
  • Bug fix: your viewed reviews are now correctly flagged.
  • Removed comment draft option after realizing that no one ever saved a comment draft, and if they did it was shenanigans because the review didn’t register.
  • You can now use dashes in your internal-comment-hashtags.
  • Fixed the proper indents for lists for imported ticket content.
  • Bug fix: adding a catchy name (or any name, for that matter) is now mandatory in order to create a filter.
  • Category groups are now expanded by default when you are reviewing your tickets via our extension.
  • Very long words (like URLs with parameters) now correctly wrap instead of expanding the comment field.
  • Ticket scores are updated once a review has been submitted - instead of changing the rating on the fly which created a lot of inconsistencies.
  • The user goal now updates dynamically (instead only upon refreshing the page) - yay for accountability and goal tracking.
  • Aaaaand, we now have RTL content support. Hello, world!

February 2020

  • The ticket score is now visible again - turns out you did want to see it on the ticket.
  • Look at that score on your activity page!
  • Feb 12th: Rating scales are now available for everyone.