Call Center Quality Assurance Software for Ambitious Support Teams
Gain control over your contact center support quality with Klaus: listen to call recordings, find your team's areas of improvement, and provide constant feedback to encourage your agents to become better at what they do.
Build custom scorecards to assess support calls based on your internal quality criteria. Find gaps in your team's knowledge and address them with actionable feedback.
Automatic review assignments & goal setting
Root cause analysis
AI-powered smart filtering
Immediately understand what leads to the best and worst customer outcomes
Internal Quality Score helps you measure and track your team's performance over time. Notice changes in your customer service quality and correct the course as necessary.
Performance reporting for comparing agents, teams, BPOs
AI-powered performance reporting & insights
Improve agent performance with data-driven coaching
Target weaknesses relevant to your team and encourage active learning.
Targeted coaching & analytics
Pass rate analytics
Quizzes for learning management
Make every conversation better
Improve the quality of your call center
Boost customer satisfaction (CSAT, NPS, CES)
Bring consistency into your support calls
Save 70% of the time spent on call center QA
How Glovo uses Klaus to Maintain High Quality Support across BPOs and Borders
"Klaus adapts to your needs and will simply make your life easier. It's given us easy access to control the information we share with the BPOs and reduced our average time per audit from 10 to 2 minutes."