Call Center Quality Assurance Software for Ambitious Support Teams
Gain control over your contact center support quality with Klaus: listen to call recordings, find your team's areas of improvement, and provide constant feedback to encourage your agents to become better at what they do.
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Level up your call center quality
Reflect your quality standards
Build custom scorecards to assess support calls based on your internal quality criteria. Find gaps in your team's knowledge and address them with actionable feedback.
Easy reporting to track your Internal Quality Score (IQS)
Internal Quality Score helps you measure and track your team's performance over time. Notice changes in your customer service quality and correct the course as necessary.
Achieve 100% coverage
- Get a visual overview of all your helpdesk interactions, target under-reviewed areas and eliminate blind spots.
- Use sentiment analysis to effortlessly find positive or negative conversations.
- Zoom in on tickets that take more effort to solve with complexity detection.
Make every conversation better
- Improve the quality of your call center
- Boost customer satisfaction (CSAT, NPS, CES)
- Bring consistency into your support calls
- Save 70% of the time spent on call center QA
How Glovo uses Klaus to Maintain High Quality Support across BPOs and Borders
Using Klaus, Glovo is able to ✔ deliver amazing experiences to customers in over 1,500 locations, ✔ ensure their quality standards are met across different outsourced teams, ✔ conduct an efficient QA process (Klaus cut their review time by 80%).
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