Build custom scorecards to assess support calls based on your internal quality criteria. Find gaps in your team's knowledge and address them with actionable feedback.
Internal Quality Score - the metric of conversation reviews - helps you measure and track your team's performance over time. Notice changes in your customer service quality and correct the course as necessary.
"Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality."Read case studies