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Call Center Quality Assurance Software for Ambitious Teams

Want to gain control over your phone support quality? Call center QA and conversation review software Klaus is here to help. Listen to call recordings, find your team's areas of improvement and provide constant feedback to encourage your agents to become better at what they do.

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Level up your call center quality

Reflect your quality standards

Build custom scorecards to assess support calls based on your internal quality criteria. Find gaps in your team's knowledge and address them with actionable feedback.

Easy reporting to track your Internal Quality Score (IQS)

Internal Quality Score - the metric of conversation reviews - helps you measure and track your team's performance over time. Notice changes in your customer service quality and correct the course as necessary.

Make every conversation better

  • Improve the quality of your call center
  • Boost customer satisfaction (CSAT, NPS, CES)
  • Bring consistency into your support calls
  • Save 70% of the time spent on call center QA
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How PandaDoc leveled up their customer support with Klaus

"Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality."

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Connects with tools you already use

IntercomZendeskAircallDixaGorgiasSalesforceHelpshiftKustomerHelp ScoutLiveAgentDriftLiveChatWix AnswersFreshdeskTalkdesk

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Schedule a demo to learn how to boost the quality of your customer service with conversation reviews.