Klaus for BPOs
Enforce your commitment to quality in outsourced customer service, and improve agent, customer, and client experience.
You’re in a great bunch
Fastest ROI and implementation out of any quality management solution
Make sure client quality standards are met
Provide consistently better answers.
Combine internal quality reviews (IQS) with customer feedback (CSAT) for full visibility.
Klaus fits your processes and needs, not the other way around.
Build scorecards that reflect different clients’ needs to ensure an organization-wide quality standard.
Identify coaching opportunities and get agents up to speed.
View real-time KPIs to ensure consistent performance amongst agents, identify top and low-performers, spot recurring issues, and uncover training needs.
Why Business Process Outsourcing companies choose Klaus
- Gain visibility into support interactions and customer service quality
- Identify issues before they arise on a centralized dashboard
- Scalable to support large teams with thousands of agents
- Efficiently coach and onboard agents, and drive continuous improvement
“We are able to identify gaps in our team’s knowledge and support them to ensure everyone is trained on topics that are getting lower scores. It helps us ensure all our teams are using the same voice, empathy, and professionalism when solving issues our clients may face.”
Ineke Oates, Director of Support
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