Editor’s Note: As of February 12, Zendesk completed its acquisition of Klaus. Learn more.
We’re happy to announce that Klaus and Zendesk have signed a definitive agreement to push the boundaries of high-quality customer interactions. As one of our biggest partners, Zendesk has been at the forefront of helping industry-leading companies transform their service for more than 15 years. Our roots together go even deeper than that – we’re also an alumni of Zendesk’s Startup Incubator program.
Klaus and Zendesk share a vision of AI-led, personalized CX, where businesses proactively meet and address customer needs. We strongly believe that as AI drives up the speed and frequency of customer engagement, only AI-powered QA can keep up as companies work to pinpoint and fix gaps in customer service operations. As part of Zendesk, we will continue to build and deliver these crucial capabilities at an even greater scale.
Klaus will play a critical role in driving Zendesk’s vision of AI-powered Workforce Engagement Management (WEM) by bringing AI-powered QA to all of Zendesk’s customers. With Klaus, Zendesk customers will unlock the power of everyday customer interactions and deliver the consistent customer service quality needed to increase loyalty.
For us as founders, it’s been a normaalne ride since we started building Klaus in Argo Baar (our favorite local Shashlik restaurant) in 2018. Although the journey will only accelerate from here, an avalanche of thanks is due to everyone who has helped us get to this point. The list is long, starting from every one of our current and past team members to customers, partners, and investors. A special mention goes out to Scott and the Support Driven community – without your conferences and support, there’s a chance Klaus wouldn’t have been born at all.
Now, onwards to the next chapter!
Kair, Martin, and Egon
The founders of Klaus
Zendesk’s acquisition of Klaus is anticipated to close in the first quarter of 2024 upon receipt of required regulatory approvals and other customary closing conditions.