Scale your support quality 50x with AutoQA
Move from reviewing a mere 2-5% of tickets to automatically evaluating all conversations and agents across multiple categories and languages – 100% coverage guaranteed.
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The next generation of AI in quality assurance
Instant access to 100% coverage
Let AutoQA serve as your first line of quality control, providing you with a full, unbiased picture of your support performance & training needs.
- Plug & play solution – no coding or training required. Simply step in and see the magic unfold
- Get a consistent, objective overview of your customer conversations, even with huge ticket volumes
- Automatically evaluate & speed up the review process, without bias
Automate and standardize your quality assurance processes
Deliver increased accuracy and identify errors potentially missed by your human reviewers – ensuring your support quality is always top-notch with AutoQA categories:
- Grammar & Spelling
- Solution
- Tone
- Empathy
- Readability
- Greeting
- Closing
- Comprehension
Enrich your help desk data with AI-powered functionalities
Understand what’s working (and what’s not!) with Klaus’ powerful conversation analytics and visual dashboards.
- Sentiment Analysis to find conversations where the customer displayed delight or frustration
- Spotlight for smart sampling & discovering high-risk interactions
- Conversation Insights’ powerful data-mining capabilities to make sense of your help desk data
Drive revenue through exceptional customer service
- Automatically cover all agents & hidden gems of information, no matter the ticket volume
- Identify areas of improvement quickly and eliminate compliance risks
- Provide targeted coaching to efficiently improve people & processes
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