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Scale your support quality 50x with AutoQA

Move from reviewing a mere 2-5% of tickets to automatically evaluating all conversations and agents across multiple categories and languages – 100% coverage guaranteed.

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You’re in a great bunch

CSAT increased
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Return on investment
6 months
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QA time decreased
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The next generation of AI in quality assurance

Instant access to 100% coverage

Let AutoQA serve as your first line of quality control, providing you with a full, unbiased picture of your support performance & training needs.
  • Plug & play solution – no coding or training required. Simply step in and see the magic unfold
  • Get a consistent, objective overview of your customer conversations, even with huge ticket volumes
  • Automatically evaluate & speed up the review process, without bias
Klaus AutoQA in Conversations View

Automate and standardize your quality assurance processes

Deliver increased accuracy and identify errors potentially missed by your human reviewers – ensuring your support quality is always top-notch with AutoQA categories:
  • Grammar & Spelling
  • Solution
  • Tone
  • Empathy
  • Readability
  • Greeting
  • Closing
  • Comprehension
Klaus AutoQA Dashboard 2

Enrich your help desk data with AI-powered functionalities

Understand what’s working (and what’s not!) with Klaus’ powerful conversation analytics and visual dashboards.
  • Sentiment Analysis to find conversations where the customer displayed delight or frustration
  • Spotlight for smart sampling & discovering high-risk interactions
  • Conversation Insights’ powerful data-mining capabilities to make sense of your help desk data
AutoQA and AI-powered Spotlight

Drive revenue through exceptional customer service

  • Automatically cover all agents & hidden gems of information, no matter the ticket volume
  • Identify areas of improvement quickly and eliminate compliance risks
  • Provide targeted coaching to efficiently improve people & processes

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