Scale your support quality 50x with AutoQA
Have every ticket reviewed and analyzed for a complete, unbiased understanding of your customer interactions – 100% coverage guaranteed.
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The next generation of AI in quality assurance
Instant access to 100% coverage
Move from reviewing a mere 2-5% of tickets to automatically evaluating all conversations and agents across multiple categories and languages
- Plug & play solution – no coding or training required. Simply step in and see the magic unfold.
- Get a consistent, objective overview of your customer conversations, even with huge ticket volumes.
Automate and standardize your quality assurance processes
Deliver increased accuracy and identify errors potentially missed by your human reviewers – ensuring your support quality is always top-notch with AutoQA categories:
- Closing
- Tone
- Empathy
- Greeting
- Solution
Enrich your help desk data with AI-powered functionalities
Understand what’s working (and what’s not!) with Klaus’ powerful conversation analytics and visual dashboards.
- Sentiment Analysis to find conversations where the customer displayed delight or frustration.
- Out-of-the-box multilingual support in 100+ languages
- Spotlight for smart sampling & discovering conversations that are critical to review.
- Conversation Insights’ powerful data-mining capabilities to make sense of your help desk data.
Drive revenue through exceptional customer service
- Automatically cover all agents & hidden gems of information, no matter the ticket volume
- Identify areas of improvement quickly and eliminate compliance risks
- Provide targeted coaching to efficiently improve people & processes
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