Drive revenue through exceptional customer service
Use AI to pinpoint and fix gaps in your service. Automate QA across agents, teams, BPOs, and countries. Create lifelong customers along the way.
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Fastest ROI and implementation out of any quality management solution
Get access to the
Complete Quality Management Toolset
360-degree feedback
Combine internal quality reviews with CSAT
- IQS helps track internal quality on the company, team and agent level.
- Boost response rates and written feedback with custom CSAT surveys that match your brand.
- Gain better visibility into more insightful feedback and the key drivers behind your CSAT.
AI-powered quality assurance
Achieve 100% coverage
- Use sentiment analysis to effortlessly find positive or negative conversations.
- Easily find complex tickets and discover conversations that are critical to review.
- Get a visual overview of all your helpdesk interactions, target under-reviewed areas and eliminate blind spots.
Coaching & learning
Give actionable feedback based on data
- Pinpoint problems, spot trends and target the right coaching opportunities.
- Structure 1-1s and coaching sessions around specific examples and performance metrics.
- Track and measure agent improvement against your coaching efforts.
Analytics & trends
Measure your support efforts and capture trends.
- Dashboards for spotting trends and measuring performance.
- Reports for comparing agents, teams, BPOs.
- Root cause analysis.
Why hypergrowth companies choose Klaus
- Understand why support quality goes up or down
- Make sure agents know what to do in order to improve
- Provide consistently better answers
- Improve CSAT, CES, FCR, AHT and resolution rates
- Boost customer loyalty and referral
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Customer Service Quality Benchmark Report
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