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Deliver great customer experiences at scale

The world’s leading companies use Klaus’ customer service quality management platform to run an effective QA process, coach agents, and boost customer retention.

Try free for 14 days. No credit card needed.

You’re in a great bunch

CSAT increased
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Return on investment
6 months
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QA time decreased
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Fastest ROI and implementation out of any quality management solution

Get access to the

Complete Quality Management Toolset

360-degree feedback

Combine internal quality reviews with CSAT

  • IQS helps track internal quality on the company, team and agent level.
  • Boost response rates and written feedback with custom CSAT surveys that match your brand.
  • Gain better visibility into more insightful feedback and the key drivers behind your CSAT.
AI-powered quality assurance

Achieve 100% coverage

  • Use sentiment analysis to effortlessly find positive or negative conversations.
  • Easily find complex tickets and discover conversations that are critical to review.
  • Get a visual overview of all your helpdesk interactions, target under-reviewed areas and eliminate blind spots.
Coaching & learning

Give actionable feedback based on data

  • Pinpoint problems, spot trends and target the right coaching opportunities.
  • Structure 1-1s and coaching sessions around specific examples and performance metrics.
  • Track and measure agent improvement against your coaching efforts.
Coaching insights
Analytics & trends

Measure your support efforts and capture trends.

  • Dashboards for spotting trends and measuring performance.
  • Reports for comparing agents, teams, BPOs.
  • Root cause analysis.

Why hypergrowth companies choose Klaus

  • Understand why support quality goes up or down
  • Make sure agents know what to do in order to improve
  • Provide consistently better answers
  • Improve CSAT, CES, FCR, AHT and resolution rates
  • Boost customer loyalty and referral

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Customer Service Quality Benchmark Report

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