Drive revenue through exceptional customer service

Use AI to pinpoint and fix gaps in your service. Automate QA and achieve 100% coverage across agents, BPOs, channels, and languages. Create lifelong customers along the way.

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Try free for 7 days. No credit card needed.

Cut time spent on QA by 70%

Improve Average Handle Time (AHT)

Reduce cost per ticket

You’re in a great bunch

Get access to the

Plug and Play Quality Management

QA Suite

Elevate your support quality by reviewing & analyzing interactions across every support channel.

AI Suite

Let automation score every support interaction for 100% coverage, and use AI to drive smart improvements.

Survey Suite

Boost response rates and written feedback with AI-powered feedback surveys like CSAT and CES.

Coaching Suite

Structure 1-1s and coaching sessions around specific examples and performance metrics.

Scaling your support team's efforts can be effortless

AI-powered Quality Management

Automatically score and analyze 100% of your agents and conversations

Let AutoQA serve as your first line of quality control, providing you with the full picture of your support performance & training needs.

Plug & play solution with no model training required
Automatically evaluate & speed up the review process, without bias
Use AI-powered smart filters and insights to pluck out must-review interactions for analysis
Positive and negative sentiment analysis

Targeted Manual QA

Spend less time on questionable results

Don’t let support volume get in the way of an analytical understanding of your service quality. Review across channels and standardize your QA processes for all-round excellence.

Enhance team efficiency with automated review assignments & goal setting
Pinpoint knowledge gaps and understand where agents or processes fell short
Speed up call center QA with speech-to-text capabilities

Analytics & Trends

Immediately understand what leads to the best and worst customer outcomes

Identify which agents are underperforming or which parts of the customer experience are failing.

Get an accurate representation of overall service quality across all your support channels
Identify core issues with targeted root cause analysis
Systematically improve resolution time, interactions per case, and customer satisfaction

Next generation Feedback Surveys

Turn customer feedback into true insights

Boost response rates and written feedback with AI-powered feedback surveys, e.g. CSAT and CES.

Highly customizable feedback analytics, across languages & brands
AI-generated conversation summaries & suggestive snippets to encourage giving feedback
Automatic categorization to provide you with more insightful analysis