2023
Customer Service Quality Benchmark Report
We’ve dialed in the numbers and analyzed the responses of over 4,000 respondents. The verdict: customer service quality is no one-size-fits-all.
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Based on data from
support professionals
countries
conversations
Key findings
CSAT SCORE
INTERNAL QUALITY SCORE
NET PROMOTER SCORE
FCR RATE
To see more figures and insights download the report below.
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