The Customer Service Quality Survey 2022
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The world of customer support is changing and evolving. Teams are adopting new tools and strategies in order to provide world-class support. However, it's hard to understand what a good result actually looks like.
With your help, we’re creating a report to give an overview of customer service benchmark figures focused on quality:
- 📌 CSAT
- 📌 FCR
- 📌 IQS
- 📌 NPS
- 📌 and more
Stay tuned, we are collecting our responses and will publish the findings very soon!
If you have any questions or comments about the survey, please get in touch — we’re always eager to elevate the conversation surrounding customer support, and the people doing this important work.