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Customer Service Quality Benchmark Survey

Brought to you by
KlausIntercomSupport Driven

πŸ‘‹ Hi friends, we need your help.

The world of support is changing and evolving. Teams are adopting new tools and strategies in order to provide world-class support. However, it's hard for them to understand what a "good result" actually looks like:

So, with your help, we're creating a report to define the baseline for key support quality metrics and draw insights as to what teams can expect to achieve when implementing specific tools or systems.

100% anonymous (if you want it to be)

Average time to complete 09:57

What's in it for me?

For every filled survey, we'll donate to the charity of your choice. We've picked several causes that are important to the creators of this report: Klaus, Intercom, and the Support Driven community.

If you give us your email address, you'll be the first one to receive the full report.

We're interested in first-hand experiences with keeping up and enhancing support quality. After filling in the survey, you'll have the option to participate in an additional interview. We'd love to include the ideas of thought leaders from various industries in the final report.

If you have any questions or comments about the survey, please get in touch β€” we’re always eager to elevate the conversation surrounding customer support, and the people doing this important work.

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