Quality Consultations by Klaus
We've helped hundreds of support teams set up their quality process. Now it’s your turn. Schedule a free consultation with one of our experts and get a jumpstart for your team 🙌
Martin Kõiva
Co-founder and CEO
Valentina Thörner
Empress of Product
Chris Jewitt
CS Manager
Daniel Figueiredo
Business Analyst
Book a free consultation with one of our experts
Get 45 minutes of one-on-one time with one of our experts. Pick topics that you're interested in and we'll do the matching for you.
We're ready to share everything we've learned in the biz, from our triumphs to our fails.
We've helped hundreds of support teams set up their quality process.
You will be matched with one of our experts based on the topic you're interested in.
Spend 45 minutes of one-on-one time with your match
Get insights on how to get started, best practices, measuring results – or questions specific to your business.
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Roll out the red carpet for our experts...
Icebreaker question:
What's the connection between Klaus and a Georgian shashlik bar?
Martin Kõiva
Co-founder and CEO
Martin is the co-founder and CEO of Klaus and a big fan of customer service that doesn't suck. His role prior to co-founding Klaus was scaling their customer service function at Pipedrive as Global Head of Customer Support.
Icebreaker question:
How big is Valentina's collection of tiaras?
Valentina Thörner
Empress of Product
Valentina is a system thinker and process nerd. She's been working with and leading fully distributed, hybrid remote, and co-located teams for over a decade, and she's the author of the remote leadership bible "From a Distance".
Icebreaker question:
Who's Chris' favourite queen from RuPaul's Drag Race?
Chris Jewitt
Customer Success Manager
Chris lives and breathes customer success. He has worked with hundreds of teams to ensure they're receiving the guidance and support needed to achieve their #quality goals.
Icebreaker question:
What's Daniel's favourite productivity tip?
Daniel Figueiredo
Business Analyst
Daniel works at the crossroads of customer support operations, sales enablement, revenue tracking and business intelligence. He has an impressive track record from companies like Twilio, Pipedrive, and Toluna. And he's the most sensible guy we know.