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Customer Service Quality Benchmark Report

The world of customer support is changing and evolving. Teams are adopting new tools and strategies in order to provide world-class support. However, it's hard to understand what a "good result" actually looks like.

This report is designed to provide you with customer service benchmark figures focused on quality.

What you’ll learn?

  • Benchmark metrics for CSAT, IQS, FCR, CES and more
  • How do you stack up against other companies in their space?
  • ️ Where should you invest time and resources to make the biggest impact?

Trazido até você por

KlausIntercomSupport Driven

Key findings

CSAT SCORE

INTERNAL QUALITY SCORE

NET PROMOTER SCORE

FCR RATE

Download now to see how you compare

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CS Quality Benchmark Survey cover

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