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Customer Service Quality Benchmark Survey

KlausIntercomAircallSupport Driven

2023 is around the corner 😲

For two years running, our benchmark reports have helped define how customer service teams tackle quality.

We're seeking input from teams far & wide (and near & narrow) to create an overview of how support teams work now, and what the future will look like for customer service.

  • 100% anonymous
  • Takes 8 minutes

If you have any questions or comments about the survey, please get in touch — we’re always eager to elevate the conversation surrounding customer support, and the people doing this important work.

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