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Customer Experience Specialist

Klaus is a category-defining platform for companies that care about relationships with their customers. Join us in building never-before-seen features, running whacky marketing campaigns and putting a “=” sign between “Klaus” and “quality”.

Tallinn or remote UTC-1 to UTC+3

Klaus is a conversation review (QA) platform for customer support teams that makes giving internal feedback easy and systematic.

We are looking for a Customer Experience Specialist to help drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions. Someone who embraces the mission of providing the tools necessary to level up and scale support quality across organizations.


  • Working with the customer-facing team to respond to customer questions and issues via messaging and email
  • Recommending best practices to customers
  • Working across functions to make sure customer issues are resolved in a timely manner
  • Communicating feedback to the Product team
  • Building long-lasting relationships with our customers
  • Identifying cases that need to be escalated and escalating effectively
  • Helping to maintain and improve the Klaus Knowledge Base
  • Providing help in the Klaus Quality Community
  • Monitoring and communicating bug fixes
  • Participating in product webinars to answer attendee questions


  • 1-2 years experience in a customer-facing role
  • Fluent in English
  • Comfortable with working remotely
  • Strong written and spoken communication skills
  • Willingness to work flexible hours to cover peak times
  • Located between UTC-1 and UTC+3 timezone

You are a great fit if you:

  • Have experience working remotely (and loved it)
  • Speak other languages
  • Have a basic knowledge of customer support tools
  • Value working with people you like and respect, even if you can’t see them daily
  • Are great at communicating and collaborating, even asynchronously
  • Know how to keep track of your own tasks and nudge others whenever something looks stuck

If this is something for you, send your resume or a link to your LinkedIn profile to Please add why we should pay extra attention to your application or anything else you’re proud.

Send application