Knowing what metrics to measure can make or break a support organization. This is why we created a comprehensive 35-page guidebook together with Zendesk and support leaders with many years of industry experience.
In the e-book, you will find out...
- What are the key customer support metrics (CSAT, internal review score, conversation volume, first response time etc).
- Which ones you should focus on as a team and on the company level and why.
- How to use these at a fast-growing organization or in other words, how each of these scales.
Happy reading! Let us know if you enjoyed it or have any other feedback by writing to email@example.com.
Brought to you by