Get the free customer service metrics e-book

Customer service metrics guidebook for better conversations, quality and CSAT

Knowing what metrics to measure can make or break a support organization. This is why we created a comprehensive 35-page guidebook together with Zendesk and support leaders with many years of industry experience.

In the e-book, you will find out...

  • What are the key customer support metrics (CSAT, internal review score, conversation volume, first response time etc).
  • Which ones you should focus on as a team and on the company level and why.
  • How to use these at a fast-growing organization or in other words, how each of these scales.

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