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2023

Customer Service Quality Benchmark Report

We’ve dialed in the numbers and analyzed the responses of over 4,000 respondents. The verdict: customer service quality is no one-size-fits-all.

Brought to you by

Support Driven

Based on data from

support professionals
countries
conversations

Key findings

CSAT pie
CSAT SCORE
IQS pie
INTERNAL QUALITY SCORE
NPS bar
NET PROMOTER SCORE
FCR pie
FCR RATE

To see more figures and insights download the report below.

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