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CSAT Survey Solution for Ambitious Support Teams

Systematically measure Customer Satisfaction (CSAT), learn what delights your customers, and boost customer loyalty.

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You’re in a great bunch

doodlesoundcloudWherebyepic-gamesPipedriveautomattic
Dreem
CSAT increased
13%
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G2
Return on investment
6 months
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ep
QA time decreased
50%
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Provide consistently better support

Klaus fits your processes and needs, not the other way around

  • Tailor every aspect of your survey to match the unique preferences of your company
  • Modify the email subject line, survey question, and rating scale
  • Stay true to branding with your colors and logo
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Measure support quality and capture trends

  • Ensure consistent performance amongst agents and identify top and low-performers
  • Identify recurring issues and uncover training needs
  • See improvements over time and identify trends
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Understand the true relationship between CSAT, FCR, NPS – and quality

  • Combine internal quality reviews (IQS) with customer feedback (CSAT) for a full picture
  • Get an instant overview of the big picture or drill into the details – up to you. Klaus' KPI dashboard helps you focus on the agents and processes that need your attention most
  • Systematically improve resolution time, interactions per case, and customer satisfaction
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Why hypergrowth companies choose Klaus

  • Understand why support quality goes up or down
  • Bring consistency into your support interactions
  • Measure and track agent improvement
  • Boost customer loyalty and referral
automattic
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How Automattic fosters a culture of feedback with Klaus

The makers of Wordpress.com and WooCommerce consistently deliver a CSAT of 95% and more. Read how their fully remote support team maintains a consistently high level of customer service quality with an efficient peer-to-peer feedback system.

Read the case study

Connects with tools you already use

IntercomZendeskAircallDixaGorgiasSalesforceHelpshiftKustomerHelp ScoutLiveAgentDriftLiveChatWix AnswersFreshdeskTalkdesk

We're taking security seriously

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We have a

SOC 2

Type 2 certification
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We are

GDPR

compliant
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More than

2M

reviews done on Klaus

Get started today

Schedule a demo to learn how to boost the quality of your customer service with Klaus.

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