CSAT Survey Solution for Ambitious Support Teams
Systematically measure Customer Satisfaction (CSAT), learn what delights your customers, and boost customer loyalty.
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Provide consistently better support
Klaus fits your processes and needs, not the other way around
- Tailor every aspect of your survey to match the unique preferences of your company
- Modify the email subject line, survey question, and rating scale
- Stay true to branding with your colors and logo
Measure support quality and capture trends
- Ensure consistent performance amongst agents and identify top and low-performers
- Identify recurring issues, uncover training needs, and see improvements over time
- Dive deeper into the data, discover trends and see what drives your CSAT
Understand the true relationship between CSAT, FCR, NPS – and quality
- Combine internal quality reviews (IQS) with customer feedback (CSAT) for a full picture
- Get an instant overview of the big picture or drill into the details – up to you. Klaus' KPI dashboard helps you focus on the agents and processes that need your attention most
- Systematically improve resolution time, interactions per case, and customer satisfaction
Why hypergrowth companies choose Klaus
- Understand why support quality goes up or down
- Bring consistency into your support interactions
- Measure and track agent improvement
- Boost customer loyalty and referral
How Automattic fosters a culture of feedback with Klaus
The makers of Wordpress.com and WooCommerce consistently deliver a CSAT of 95% and more. Read how their fully remote support team maintains a consistently high level of customer service quality with an efficient peer-to-peer feedback system.
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