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CSAT Survey Solution for Ambitious Support Teams

Systematically measure Customer Satisfaction (CSAT), learn what delights your customers, and boost customer loyalty.

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You’re in a great bunch

CSAT increased
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Return on investment
6 months
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QA time decreased
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Provide consistently better support

Klaus fits your processes and needs, not the other way around

  • Stand out from the crowd by tailoring every aspect of your surveys
  • Boost response rates and capture valuable feedback with personalized messaging
  • Stay true to branding with the colors, logo, and other elements unique to your brand
Klaus CSAT survey setup flow

Measure support quality and capture trends

  • Ensure consistent performance amongst agents and identify top and low-performers
  • Identify recurring issues, uncover training needs, and see improvements over time
  • Gain better visibility into complex insights and understand the key drivers behind your CSAT
Klaus' CSAT dashboard

Understand the true relationship between CSAT, FCR, NPS – and quality

  • Combine internal quality reviews (IQS) with customer feedback (CSAT) for a full picture
  • Get an instant overview of the big picture or drill into the details – up to you. Klaus' KPI dashboard helps you focus on the agents and processes that need your attention most
  • Systematically improve resolution time, interactions per case, and customer satisfaction

Why hypergrowth companies choose Klaus

  • Understand why support quality goes up or down
  • Bring consistency into your support interactions
  • Measure and track agent improvement
  • Boost customer loyalty and referral
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How Automattic fosters a culture of feedback with Klaus

The makers of and WooCommerce consistently deliver a CSAT of 95% and more. Read how their fully remote support team maintains a consistently high level of customer service quality with an efficient peer-to-peer feedback system.

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