This website requires JavaScript.

CSAT Survey Solution for Ambitious Support Teams

Systematically measure Customer Satisfaction (CSAT), learn what delights your customers, and boost customer loyalty.

Get a free 7-day trial

You’re in a great bunch

Dreem
CSAT increased
13%
Read more
G2
Return on investment
6 months
Read more
ep
QA time decreased
50%
Read more

Provide consistently better support

AI-powered surveys that speak to your customers

  • Stand out from the crowd by tailoring every aspect of your surveys
  • Boost response rates and capture insights with personalized messaging and branding
  • Increase the quality and rates of open-ended feedback with KlausGPT
Klaus CSAT survey setup flow

Dive into the drivers behind your CSAT

  • Ensure consistent performance amongst agents and identify top and low-performers
  • Identify recurring issues, uncover training needs, and see improvements over time
  • Gain better visibility into what drives your CSAT or what brings it down with AI-powered analytics
Klaus' CSAT dashboard

Understand the true relationship between CSAT, FCR, NPS – and quality

  • Combine internal quality reviews (IQS) with customer feedback (CSAT) for a full picture
  • Get an instant overview of the big picture or drill into the details – up to you. Klaus' KPI dashboard helps you focus on the agents and processes that need your attention most
  • Systematically improve resolution time, interactions per case, and customer satisfaction
img-360-feedback@2x

Why hypergrowth companies choose Klaus

  • Understand why support quality goes up or down
  • Bring consistency into your support interactions
  • Measure and track agent improvement
  • Boost customer loyalty and referral
automattic
automattic white

How Automattic fosters a culture of feedback with Klaus

The makers of Wordpress.com and WooCommerce consistently deliver a CSAT of 95% and more. Read how their fully remote support team maintains a consistently high level of customer service quality with an efficient peer-to-peer feedback system.

Read the case study

Connects with tools you already use

We're taking security seriously

padlock
We have a

SOC 2

Type 2 certification
shield
We are

GDPR

compliant
chart
More than

2M

reviews done on Klaus