We've collected four customer service metrics that can help you predict your future support needs both in hiring and tooling: NPS, customer effort score, churn (and its partner, retention), contact ratio.
Here is a list of the top 6 customer service metrics that you should be focused and reporting on. Learn how to scale them as your team and company start to get bigger and your needs shift.
Customer service goals help your team understand what they need to do to succeed and move forward. Empower your customer service by setting goals they can achieve.
Businesses in 2019 are great at asking users’ opinion on all sorts of things. However, if you only ask the customers, you ignore a very important opinion – your own.