There are five customer service reports that are relevant to all quality-oriented support teams. Working with the right customer service reports helps managers analyze their team's performance, report their progress to the execs to help them create meaningful strategies.
If you're obsessed with the quality of your customer service, you're probably doing conversation reviews. Every now and then you come across superficial conversations that leave you wondering: Are my agents getting lazy in their interactions?
Handling peoples’ questions and requests often brings about exhaustion, insecurity and negativity, which can culminate in customer service agent burnout. In order to find ways to combat stress in your customer service team, we need to look at the causes and possible solutions together.