Some find working at customer support stressful, while others have cracked the tricks to scoring high in every customer interaction. There are certain habits that successful customer service agents do to be good at their job.
This time, we're discussing how to keep a good balance between celebrating success and handling stress in a start-up. Let's see why does it often feel like a river rafting adventure, and who gets to travel on a cruise ship.
Tracking the right customer service metrics is the key to improving the quality of your customer-facing interactions. We’ve condensed 15 key metrics into one article and an infographic to give you an overview of the choices you have.