Freshdesk is a customer service software that brings remarkable value to support teams across the globe - especially if you make use of the Freshdesk integrations available on its marketplace. We’ve hand-picked the 7 most valuable ones for you to bring more value to your support team right away.
Intercom is the messaging platform for businesses that needs no introduction. Here’s a list of the nine most crucial Intercom apps that all customer service teams need to boost their quality, productivity, and business results.
Here’s a list of the biggest customer service, support, customer experience (CX) conferences in 2020. We’re constantly updating the list to make sure it includes all the most important conferences across the globe. See you there!
Zendesk Marketplace has (seven) hundred and one integrations that help you boost the efficiency and quality of your customer service. Here’s a curated list of the top 5 Zendesk integrations that all ambitious support teams should try out(if you haven’t already).
If you’re serious about providing excellent customer service, you need to build a proper strategy for it - and we’re here to help you out. Let us introduce the Jobs-to-be-Done framework that is already bringing value and innovation to businesses around the world and across all industries.
Customer service agents are one of the most attractive candidates for in-house hiring. Learn how to advance your customer service career, advertise your achievements and climb up the career ladder in support, or transition to another team.
Which customer service channels are the best for your company? Should you shut down any of your current ones? To get a clear picture of the best customer service channels that suit your needs, you need to look at real data and your customer support goals.