Industry-leading support teams like Automattic, Wistia, and Geckoboard have grown to love conversation reviews that increase the quality of their interactions. Now, systematic internal feedback is gaining ground in customer success teams, too.
Wasting loads of time on tedious work is one of the main reasons why companies like Automattic, PandaDoc, Figma, and others have switched to a dedicated conversation review tool for internal customer service reviews.
To collect accurate, objective, and comparable data about your customer service performance, you need to get your numbers straight. We're digging into the topic of picking the right rating scales in your support feedback surveys.