coaching

Ideas, case studies, and tips for improving the quality of customer support.

Brilliant Customer Service Onboarding Hack for Zendesk Users

You've finished the new customer service agent onboarding program. When is the right time to let new agents talk to your customers? The short answer is: as soon as possible. Here's how a Zendesk hack lets you do that without losing sleep.

coaching 7 min read
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Customer Service Agent Onboarding Checklist [Free Template]

Download this free checklist template and learn how to set up your customer service agent onboarding program. Create efficient training programs that bring quality to your support.

coaching 13 min read
7 Feedback Techniques That Customer Service Teams (Should) Love

Personal feedback can be a tough and uncomfortable thing to give and to receive. Use these 7 constructive feedback methods to provide tactful and efficient feedback to your customer service team and help them grow professionally.

coaching 9 min read
Customer Support Agent Self Assessment Improves NPS by 5%

We are witnessing a growing focus on the quality of customer support, especially on customer satisfaction metrics. Research finds that support agents self assessment can help to improve Net Promoter Score (NPS).

coaching 4 min read
Cut Customer Support Agent Onboarding Time in Half [Podcast]

Martin Kõiva explains how Klaus's peer feedback and ticket review system helps customer support agents onboard faster and improve the quality of their answers.

coaching 3 min read

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