I love the system itself and the different ways that both I and my team members can interact with tickets and feedback. More than that, Klaus has really acted as our partner in this. Every step of the way they are happy to give advice, provide support, and take feedback. Klaus has really taken our Support team to the next level by creating a platform and process that everyone enjoys being a part of and contributing to.
Getting notified via Slack immediately when reps respond is really nice. It allows us to address concerns right away as they come in. We really get to see the big picture at a glance which helps the entire team grow.
I have many favorites when it comes to Klaus but I'd like to highlight 2 things. The first is how easy it is to use Klaus. It's very user friendly and setting it up was intuitive and simple. When I had any questions about setup, this brings me to my second point, support from Klaus was always quick and efficient. Anytime I have to contact Klaus it's almost like asking a friend for help! 10 out of 10, would highly recommend to anyone.
One of kind product which just a pleasure to use. Definitely recommend for big customer support teams. It makes giving feedback to the customer support team so convenient that it's actually enjoyable. Amazing reports are just a cherry on the cake.
Klaus has helped us crack down issues with ticket tracking, ticket hygiene, and overall case quality amongst the team. With this, we were able to discuss in team meetings the benefits of scoring positive in these and why all of this is important.
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