Here’s a list of the biggest customer service, support, customer experience (CX) conferences in 2020. We’re constantly updating the list to make sure it includes all the most important conferences across the globe. See you there!
Industry-leading support teams like Automattic, Wistia, and Geckoboard have grown to love conversation reviews that increase the quality of their interactions. Now, systematic internal feedback is gaining ground in customer success teams, too.
There are five customer service reports that are relevant to all quality-oriented support teams. Working with the right customer service reports helps managers analyze their team's performance, report their progress to the execs to help them create meaningful strategies.
Customer service one-on-one meetings are a great way to create a healthy work environment in your support team. Here's a list of five crucial focus areas and a free 1-on-1 meeting template to help you make the most out of those meetings.
You've finished the new customer service agent onboarding program. When is the right time to let new agents talk to your customers? The short answer is: as soon as possible. Here's how a Zendesk hack lets you do that without losing sleep.