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Don’t Miss Out on these Customer Service Conferences in 2022

Customer service8 MIN READJan 11, 2022

Conference Klaus

Cats, kittens, wayward strays – is it time to step up your game and get more involved in the industry this year? Here are the best customer service conferences of 2022!

Are you a globetrotter or armchair conference expert? There’s a plethora to pick from – you can network & learn with like-minded paw-fessionals both virtually and in person.

We’ll update the list as the year soldiers on to cover all the most important events in the customer service and experience world.

Know of a customer service conference in 2022 that should be featured on the list? Cat-ch us up!


Winter customer service conferences 2022

January 2022

CX Summit

When: January 27, 2022

Where: Virtual

Head online to learn how to address the biggest challenges in Customer Experience and strategize for fresh opportunities. This jam-packed day covers digital transformation, AI, ever-changing customer expectations, hybrid customer journeys, and more. 

Speakers include Peter Dorrington (Anthrolytics Ltd), Dimitris Alevizopoulos (Coca-Cola), Santhakumaran Atmalingam (CX Influencer), and Michelle Batt (CCXP).


February 2022

CS100 Summit

When: February 15 – 17, 2022

Where: Sundance Mountain Resort, Utah, USA

Two days of roundtable discussions, expert panels, keynotes, and networking with customer success executives and leaders in a beautiful location. ‘You’ll come home with concrete ideas, best practices, and strategies to drive customer success.’

Speakers to be announced! In the past Ryan Smith (Qualtrics), Kerry Bodine (Bodine & Co), and Melinda Gonzalez (We Work) have graced the spotlight.

Gulf Customer Experience Awards

When: February 21, 2022

Where: Dubai, UAE

Celebrates and rewards teams, companies, and individuals who have shone in the customer experience sphere. Think you or someone you work with deserves recognition? Submit your entry in up to six categories!

Previous winners include companies like Virgin Mobile, DHL Express, and Xpress Money.

Customer Experience Conference

When: February 23, 2022

Where: London, UK

Q&A panels, talks, and informal breakout discussions on customer experiences. Topics cover the science behind exceptional experiences, re-engineering automation, a blended customer journey, and more. 

Featuring customer experience professionals from HSBC, Aviva, Virgin Media, and Zurich Insurance. 

Customer Experience Summit NSW 2022

When: February 23, 2022

Where: Sydney, Australia

Senior leaders from leading organizations gather to discuss customer service strategies and business outcomes. If you’re heading to or based in Down Under, mark this in your calendar to discuss how to enhance the customer experience and leverage the employee experience.

Speakers include Ayelet Mendel-Girin (Humm Group), James Goodwin (Wisr), Natalie Gumley (Virgin Money), and James Drury (Endeavour Drinks Group).

Customer service conferences in Spring 2022

March 2022

Customer Contact Week Europe Exchange

When: March 1 – 2, 2022

Where: London, UK

Focusing on what customer management means in 2022 – hybrid working, human motivations, creativity, and experimentation. Meet with leaders and join in interactive panel discussions to gain expert insight.

Speakers include Arti Kashyap-Aynsley (Ocado), Kayle Rattigan (Sky Betting & Gaming), and Debbie Frearson (Ted Baker).

Adobe Summit: The Digital Experience Conference

When: March 15 – 17, 2022

Where: Virtual

The worldwide virtual event is back — and free of charge. Join Experience Makers everywhere to learn new skills, be inspired, and establish connections that will help you create better customer experiences for all.

Topics and agenda to be announced. Sign up to be notified!


April 2022

11th Annual Strategic Customer Excellence Summit

When: April 6 – 7, 2022

Where: Vienna, Austria

Designed for C-Level decision-makers from cross-industry companies, this conference provides you with valuable tips from top players. Develop an award-winning customer service strategy, learn customer engagement guidelines, identify and implement new technologies within CX, and much more. 

Speakers include Patrick Apostolo (Radisson Hotels), Paolo Porrati (Generali), and Dr. Nicola J. Millard (BT).

Summer 2022

June 2022

Interactive Customer Experience Summit

When: June 1 – 3, 2022 

Where: Columbus, Ohio, USA

Discover new strategies and tech to elevate the customer experience. An event specifically designed for B2C business professionals looking to step up the customer experience with interactive tech. 

Speakers include Christina Pletnewski (Safelite), Susan Carroll-Boser (White Castle), and Laura Rea Dickey (Dickey’s).  

11th Annual Customer Experience Strategies Summit

When: June 13 – 14, 2022

Where: Toronto, Canada

Over the course of two days, top companies from North America gather in Canada to share their knowledge on creating exceptional CX programs. Learn how to build brand loyalty, balance human interaction with digital touchpoints, and more. 

Speakers will be announced soon! In 2021, the Summit featured speakers from Google, Zendesk, Autodesk, Johnson&Johnson, Unbabel, Columbia, and more.

Dublin Tech Summit 2022

When: June 15 – 16, 2022

Where: Dublin, Ireland

This is the first in-person event for Europe’s Fastest Growing Tech Conference in two years. 8,000 attendees, 200+ speakers, and 150+ Startups from 50 countries gather to talk about everything tech. 

Speakers to be announced! In the past, DTS has featured Douglas Terrier (NASA), Chris Slowe (Reddit), and Michele Romanow (Clearbanc). 

Forrester CX EMEA

When: June 22 – 23, 2022

Where: London, UK

Keynotes, case studies, facilitated networking – all in the name of customer experience. Professionals are invited from across Europe to focus on trending topics like the future of CX, the impact of the pandemic, and leadership skills. 

?Forrester’s top CX, marketing, and digital analysts will all impart their wisdom, with more speakers TBD.


July 2022


When: June 19 – 20, 2022

Where: Boston, USA

Now in its 11th year, the agenda and attendee list for the Next Generation Customer Experience Conference is impressive. Customer service professionals from retail, finance, healthcare, hospitality, and B2B gather to learn and strategize.  

Speakers to be announced, but NGCX promises ‘The Most Senior CX Speaking Faculty, Period’ – and a lot of networking opportunities.

Conferences in Autumn

September 2022


When: September 13 – 15, 2022

Where: San Francisco, USA

This three-day extravaganza was dubbed by Eric Yuan, CEO of Zoom as ‘the SuperBowl for SaaS professionals’. Expect workshops, mentoring sessions, pitching opportunities, SaaS leader keynotes, and more, during this festival-style event. 

Sponsors include Wix, Airbase, Chargebee, ClickUp, Conga, Panther, Sprinto, Pilot, Oyster.

European Customer Centricity Awards

When: September 15 – 16, 2022

Where: Virtual

Join from around the world to hear success stories and network with ambitious folks. Award categories include Best Measurement in Customer Experience, Best User Experience, and Crisis Management. 

Previous winners include companies like O2, Icelandair, Samsung, and Nespresso.


October 2022

SaaStock 2022 Dublin

When: October 17 – 19, 2022

Where: Dublin, Ireland

This is the go-to festival in Europe for you to connect with a global SaaS community: founders, executives and investors. SaaStock promises hot leads and development opportunities, as well as networking opportunities with over 5,000 SaaS professionals.

Speakers to be announced, past headliners include Claire Hughes Johnson (Stripe), Des Traynor (Intercom), and Leela Srinivasan (SurveyMonkey).


November 2022

Twilio Signal

When: November 2 – 3, 2022

Where: Virtual

A customer and developer conference that brings together everyone who wants to build and support awesome communication experiences. In this relatively new annual event, Twilio nurtures a strong community of like-minded people. 

Topics to be announced, but you can still catch up on last year’s sessions, such as ‘How Peleton delivers personalized experiences’ and ‘Transform your customer experience with a strategic partner’. 

Customer Experience Asia Week

When: November 21 – 24, 2022

Where: Singapore and hybrid

The 10th edition celebrates the success of new, innovative, and transformed CX strategies. How can you transform ‘good enough’ experiences into great ones? CX Asia Week is proud to be Asia’s #1 CX event, covering the latest topics and discussions in delivering quality customer experiences. 

Speakers to be announced, Brigitte Daubry (Lazada-Alibaba Group), Alp Altun (Allianz), and Pascal Gerard Daniel (Nokia) were last year’s experts.

Customer Engagement Summit

When: November 15, 2022

Where: London, UK

The theme of 2022’s customer experience conference is ‘The Only Constant is Change: the Role of Human Experience and Technology in Transforming CX’. Join in to learn about how data, analytics, and human experience affects the customer experience. 

Speakers to be announced, last year’s experts included Daniel Mendez Costabel (Microsoft), Jessica Percival (Twitter), and Becky Nadis (LinkedIn). 

Written by

Triin Ilves
Triin Ilves
Our community manager Triin’s surname translates to ‘lynx’ - her invisible ear tufts tingle for quirky pop culture references, the smell of good coffee, & cinnamon buns.

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