If someone would ask us to make one prediction for the year ahead then we’d place it on events. Bolder than ever, conferences and summits are back. Support professionals, from managers to C-level exe-cat-ives will be rummaging through conference halls, networking rigorously. Avoid FOMO and come see us at some of these customer service conferences in 2023.
Our observant eyes have spotted 33 events out of which we’ve made our pick for every season. Take a look (and book tickets early)!
PS: This year, the chance of spotting Klaus at some of these events is higher than ever. Are you joining us?
January 2023
CX Summit
When: January 26, 2023
Where: Virtual
Head online to learn how recent crises and current challenges are shaping the new world, described as VUCA (Volatility, Auncertainty, Complexity, Ambiguity). The Summit focuses on various challenges that CX professionals have to face in 2023.
📢 Speakers include Alex Genov, Head of Marketing Insights and Customer Research at Zappos.com, and Prof. Dr. Phil Klaus, Leading CX Strategist and Scientist.
February 2023
Future of Customer Contact Conference
When: February 9, 2023
Where: London, UK
This conference couldn’t be more well-timed as back-to-back crises from the pandemic and the cost of living continue to change customer contact, leaving a mixed picture between the need for both digital and human contact, as well as a lack of trust from customers.
📢 Speakers include Valentina Thörner, Empress of Quality and Remote at Klaus; Jo Garland, Senior Director Omnichannel Customer Support at Asda, and Ray Biggs, Head of Customer Care at John Lewis & Waitrose.
BFSI UK Exchange 2023
When: February 21-22, 2023
Where: London, UK
At the 2023 edition of the Exchange, join CX leaders from across the banking and finances industry to discuss, share insights, and benchmark a new era of customer excellence. From promoting financial wellness, to meeting the customer where they want to be met, to securing customer loyalty at a time when brand loyalty is arguably non-existent, don’t miss this annual networking platform that will bring you the tools, connections and inspiration needed for becoming a game-changer within your organisation.
📢 Speakers include Lance Gruner, Executive Vice President of Global Customer Care at MasterCard; Harris Mygdalis, Group Chief Digital Officer at Eurobank; and Elizabeth Ajala, Head of Quality Assurance at Monzo.
Contact Centre Summit NSW 2023
When: February 22, 2023
Where: Sydney, Australia
The 2023 Contact Centre Summit NSW will bring together contact centre & customer care leaders from a variety of admirable organisations. Speakers will be discussing their learnings from the past year and the transformation they had to undergo to meet customer needs during the pandemic.
📢 Speakers include David Young (iCare), Deanne Martin (SEEK), Nicole McCarthy (Sydney Water), and Natalie Gumley (BOQ Group).
CCW 2023 – 24
When: February 27 – March 2, 2023
Where: Berlin, Germany
The meeting place for movers and shakers with ideas that have been shaping customer dialogue for 23 years. At CCW EU, four conference days meet a fully packed trade show, award ceremony, and pitching competition for upcoming CX solutions.
PS: come and cheer for Klaus at the Future Camp Area. See pic above for last year’s antics, where Klaus himself reared his pretty head.
🤝 List of exhibitors and sponsors include Klaus, Aircall, Calabrio, Five9, Freshworks, and more.
March 2023
Customer Experience Conference
When: March 1, 2023
Where: London, UK
Meet 29 speakers and industry experts at this one-day customer service conference in 2023 with Q&A panels, breakout discussions, and more. Keywords for this year’s edition are: Customer Interaction &
🗣 Featuring customer experience professionals from Vodafone, National Express, New Look, BBC, and HSBC.
X4 Summit by Qualtrics
When: March 7-9, 2023
Where: Salt Lake City, USA
This legendary summit gathers industry leaders from around the world for the inside track on creating breakthrough customer experiences. The X4 Summit is not just a conference, but offers a grand and once in a lifetime experience.
📢 Speakers include Rob Swain, Global Chief Operations Officer at KFC; Brian Clancy, Head of Consumer Care Learning and Performance Improvement at AARP; and Aarthi Murali, Chief Customer Experience Officer at M&T Bank.
Customer Contact Week Europe Exchange
When: March 8-9, 2023
Where: London, UK
In March 2023, the CCW Europe Exchange invites you to join the UK’s leading customer management executives to re-calibrate experience management. Meet your peers at pre-arranged 1-1 meetings and get the latest overview of CX trends via stage programme.
📢 Speakers include Mohamed Attia, Global Head of Customer Operations at British Council; Nathan Turner, Director of Customer Support at DataCamp; and Ben Phillips, Head of Customer Experience Performance Centre at Fujitsu.
Enterprise Connect 2023
When: March 27-30, 2023
Where: Orlando, USA
Enterprise Connect is always about what’s new. Not just new technology (though there’s plenty of that), it’s also about what’s new in the way that tech and enterprise professionals do their jobs and how they go about providing the services and experience that employees and customers demand.
📢 Speakers include Javed Khan, SVP/GM Collaboration at Cisco; and Mo Katibeh, President and Chief Operating Officer at RingCentral.
CX Exchange USA 2023
When: March 28-29, 2023
Where: Florida, USA
The CX Exchange, North America’s premier invitation-only meeting for senior CX decision-makers, is designed to help you deliver a unified customer-first strategy, transforming your entire workforce into CX champions and helping your enterprise embrace change.
📢 Speakers include Amy Shore, Chief Customer Officer at Nationwide; Jennifer Walker, Senior Director of Operations at DoorDash; and Alex Destino, Senior Director of Customer Experience Optimization at GSK.
The Customer Show Asia 2023
When: March 29-30, 2023
Where: Singapore
This MEGA EXPO will be Asia’s #1 gathering for the region’s CX, Marketing & Digital Experience community, consisting of an extensive array of customer & marketing technology / solutions exhibitors, premium conference, and theatres centered around topics that impact our customers’ daily lives.
📢 Speakers include Pascal Gerard Daniel, Head of Customer Success in Asia Pacific & Japan at Nokia; and Olga Quiros, Director of Global Customer Operations at Expedia Group.
April 2023
Support Driven Leadership Summit 2023
When: April 3-4, 2023
Where: Philadelphia, USA
Support Driven Leadership Summit brings Heads of Support together to tackle their immediate challenges and grow their professional network of leaders in Customer Support. Leadership Summit is a small group experience designed to enable meaningful connections before, during, and after the event.
📢 Speakers TBA.
12th Annual Strategic Customer Excellence Summit
When: April 19-20, 2023
Where: Vienna, Austria
The 12th Annual Strategic Customer Excellence Summit will provide you with valuable information on how customer needs to change after Covid, digital customer experience, and implementation of AI. You will gain an insight into new ways of working with consumers and new technologies that can solve changing customer needs.
📢 Speakers include Aida Baban, Head Customer Excellence and Governance at Bayer, and Francisco Javier Fillat Espuña, Head of Omnichannel at Takeda.
Elevate CX
When: April 27-29, 2023
Where: San Diego, USA
Join 200 customer experience leaders in beautiful San Diego for two full days of education, community, and perfectly planned events, including an extra day of workshopping and networking.
🗣 The attendee list includes CX professionals from Help Scout, Aircall, Google, Mailchimp, and others.
May 2023
The Customer Show Australia
When: May 3-4, 2023
Where: Melbourne, Australia
The Customer Show returns with 8 stages of forward-facing content. Take advantage of speaker Q&A’s, tech demos, meet ups and experience our CX Start-Up Pitchfest.
📢 Speakers include Nick May, General Manager Customer Experience at Beyond Bank; and Ayelet Mendel Girin, Head of Customer Experience at Humm Group.
CMSWire Connect
When: May 10-12, 2023
Where: Austin, Texas
The Connect customer service conference 2023 gathers the world’s most advanced customer experience, customer service and marketing leaders — those who are tackling today’s toughest challenges.
📢 Speakers include Ice-T, speaker, MC and author, and Lina Taylor, Two Time Olympian.
Pulse 2023
When: May 17-18, 2023
Where: San Francisco, USA
Pulse 2023 is more than software’s biggest conference on durable growth. As they describe themselves, it’s “a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.”
📢 Past speakers include Yamini Rangan, CEO of Hubspot; and Nir Eyal, Speaker, Investor, Author of How to Build Habit-Forming Products.
Support Driven Expo 2023
When: May 16-17, 2023
Where: Las Vegas, USA
SD Expo brings the Support Driven community together to share how Customer Support really works so we can learn from each other and move the industry forward.
📢 Past speakers include Chris Jewitt, Diogo Costa, Valentina Thörner, and Mervi Sepp Rei from Klaus, Ash Rhodes, CX Consultant, and Jake Murphy from Zapier.
CCW Europe DACH Exchange
When: May 22-23, 2023
Where: Hamburg, Germany
Join the invite-only, CCW Europe Dach Exchange live in Hamburg to learn about next generation implementation strategies on: combining big data with human insight, prioritising employee wellbeing and engagement, breaking down organisational siloes and underpinning a unified customer strategy with automation and AI.
📢 Speakers include Katalin Fritz, Chief Customer & People Officer at Marley Spoon; Jule Parulewski, Senior Director Global Customer Service at Lufthansa Cargo; and Antonius Michielsen, Vice President of Customer Success at Thermondo.
Customer Success Festival 2023
When: May 24-25, 2023
Where: Las Vegas, USA
Join a room full of enthusiastic CS peers for non-stop networking, knowledge-sharing, keynotes, roundtables, and more at the Customer Success Festival.
📢 Previous speakers include Harini Gokul, Head of Customer Success at Amazon Web Services; and Ayman Husain, Director of Customer Success at Microsoft.
June 2023
Salesforce Connections 2023
When: June 7-8, 2023
Where: Chicago, USA
At Salesforce Connections 2023, you’ll get insights and inspiration from industry leaders and cultural visionaries, discover new skills and ways to work across your teams, and get together as a community to grow and learn from one another.
🤝 Speakers TBA.
Customer Contact Week Asia
When: June 13 – 16, 2023
Where: Singapore
How do you bring customer engagement and interaction to the next level? How can you position your contact centre as a value-generating hub for your business? Discover how Asia’s customer contact leaders are strategizing their operations to drive CX scalability at the Customer Contact Week Asia.
🤝 Previous recurring sponsors include Zendesk, Calabrio, Genesys, and others.
The Customer Engagement Transformation Conference
When: June 14, 2023
Where: London, UK
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
📢 Speakers include Ian Webber-Rostron, Head of Customer Care at Missguided; Martin Hanley, Customer Experience Manager at Marks & Spencer; and Frans Leenaars, Group Customer Experience Director at TUI.
Customer Contact Week Las Vegas
When: June 19-22, 2023
Where: Las Vegas, USA
Customer Contact Week, the number one customer contact event series in the world, returns to Las Vegas this summer, brimming with cutting-edge content from an unmatched collection of the top executives and business leaders in the customer contact & CX profession. Join this customer service conference in 2023 for its 25th Edition.
📢 Speakers include Craig Antonucci, CXO at Autocar; Allison Corley, Customer Success Manager at CallMiner; and Shawn Castle, VP of Customer Care and Client Experience at Sun Auto Tire & Service.
July 2023
CX Retail Exchange
When: July 11-12, 2023
Where: London, UK
This year marks the 10th edition of the CX Exchange for Retail – the annual meeting place for the most senior names in the retail industry to meet, exchange ideas, network and discover the latest solutions in the market.
📢 Speakers include Suzanne Calder, Customer Loyalty Lead & Emotional Engagement Specialist at New Look and Magnus Holst, Global Head of Retail Experience at Polestar.
August 2023
CEM Africa Summit
When: August 22-23, 2023
Where: Cape Town, South Africa
CEM AFRICA is the biggest CX conference in Africa, focusing on getting real and separating true value from perceived. The customer experience must be elevated, and to do so, we need to drive ROI, but first buy-in from the ultimate decision-maker is needed.
🤝 Notable EM Africa community members are Salesforce, Verint, KPMG, Freshworks, and Infobip.
September 2023
European Customer Centricity Awards
When: September 15 – 16, 2023
Where: Virtual
The third edition of European Customer Centricity Awards combines a thrilling programme with an award ceremony. At this event, exceptional customer service is a must.
🏆 Registration deadline for 2023 awards is 5 May 2023!
October 2023
CCW Europe Summit
When: October 9-11, 2023
Where: Amsterdam, The Netherlands
The CCW Europe Summit is CCW’s flagship event with an expo, inspiring stage programme, and lots of opportunities for 1-1 networking. With over 300 customer leaders, the Summit brings together experts from different industries and European regions.
🤝 Previous sponsors include Dialpad, Fonolo, Freshworks, Intercom, and yours truly – Klaus.
November 2023
Digital Customer Experience Summit
When: November 7-8, 2023
Where: Toronto, Canada
The Digital CX Summit brings together the biggest names in customer experience and provides them with leading digital solutions. It enables them to access strategically focused content in an environment conducive to forging lasting business partnerships.
📢 Previous speakers include Michael Aronowitz, Executive Vice President of Digital Sales & Strategy at Teleperformance; and Markus Sturm, SVP & Head of digital loyalty and consumer goods at Tim Hortons.
UNLEASH CX
When: November 7-8, 2023
Where: Amsterdam, The Netherlands
For the 8th time, join the cross-industry summit Unleashing Digital Customer Experience and gain an unparalleled opportunity to discover useful insights from the most outstanding corporate innovation leaders.
📢 Speakers include Derek Lewis, CX Strategy Director at Talkdesk; and Leendert Van Der Plas, Head of Customer Experience at The HEINEKEN Company.
Customer Experience Asia Week
When: November 20-23, 2023
Where: Singapore
CX Asia Week 2023 will be returning to the Sands Expo & Convention Centre in Singapore. The 11th CX Asia Week remains as Asia’s leading platform bringing the region’s CX leaders together to debate new, innovative and transformative strategies for both customers and businesses alike.
📢 Previous partners from 2022 include Yahoo, Foodpanda, Colgate-Palmolive, and more.
Customer Engagement Summit
When: November 28, 2023
Where: London, UK
Under the overarching theme of The Only Constant is Change: The Role of Human Experience and Technology in Transforming CX, explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future.
🤝 Recurring sponsors include Zendesk, Freshworks, Intercom, Genesys, and more.
December 2023?
Time to relax and enjoy meow-st wonderful time of the year.
