Acquiring new customers costs 68% more than upselling to existing customers. These 3 upsell hacks will make upsells a useful tool in your team’s sales kit.
As much as we praise customer service quality assurance per se, we’re declaring war to the term "QA". We believe that "conversation reviews" does a lot more justice to the process for a number of reasons.
If you are hiring driven and ambitious people to your customer support team, you need let them thrive. Here are four simple ways to boost your agents' motivation and help your team grow.
Conversation review is the quality assurance process for customer support. Knowing how to set up a good review process will help you drive quality in your team.
Tracking the right customer service metrics is the key to improving the quality of your customer-facing interactions. We’ve condensed 15 key metrics into one article and an infographic to give you an overview of the choices you have.
If you're the manager of a support team, you have a billion things to think about every day. As your company grows, you need to start scaling your customer service. Here are 6 key metrics that help you scale with success.
OK, so you decided to start a business. But what should you call it? Is it even important?
"Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality."
Scott and Martin talk about some of the more common questions that people ask in regards to starting a business.