Companies that see customer service as more than just a cost center are partnering with outsourcing vendors that care equally about quality There's a new wave of outsourcing companies popping up that want to turn the public perception of outsourced solutions.
Wasting loads of time on tedious work is one of the main reasons why companies like Automattic, PandaDoc, Figma, and others have switched to a dedicated conversation review tool for internal customer service reviews.
To collect accurate, objective, and comparable data about your customer service performance, you need to get your numbers straight. We're digging into the topic of picking the right rating scales in your support feedback surveys.
If you're obsessed with the quality of your customer service, you're probably doing conversation reviews. Every now and then you come across superficial conversations that leave you wondering: Are my agents getting lazy in their interactions?