There are five customer service reports that are relevant to all quality-oriented support teams. Working with the right customer service reports helps managers analyze their team's performance, report their progress to the execs to help them create meaningful strategies.
You've finished the new customer service agent onboarding program. When is the right time to let new agents talk to your customers? The short answer is: as soon as possible. Here's how a Zendesk hack lets you do that without losing sleep.
Zendesk Marketplace has (seven) hundred and one integrations that help you boost the efficiency and quality of your customer service. Here’s a curated list of the top 5 Zendesk integrations that all ambitious support teams should try out(if you haven’t already).
If you’re serious about providing excellent customer service, you need to build a proper strategy for it - and we’re here to help you out. Let us introduce the Jobs-to-be-Done framework that is already bringing value and innovation to businesses around the world and across all industries.