Intercom is the messaging platform for businesses that needs no introduction. Here’s a list of the nine most crucial Intercom apps that all customer service teams need to boost their quality, productivity, and business results.
"The target of conversation reviews was to improve CSAT and make sure that we are all aligned on what we say. There were no challenges, conversation reviews were quite easy to introduce and follow. Our CSAT has improved from 80% to 90%."
Here’s a list of the biggest customer service, support, customer experience (CX) conferences in 2020. We’re constantly updating the list to make sure it includes all the most important conferences across the globe. See you there!
Industry-leading support teams like Automattic, Wistia, and Geckoboard have grown to love conversation reviews that increase the quality of their interactions. Now, systematic internal feedback is gaining ground in customer success teams, too.