Acquiring new customers costs 68% more than upselling to existing customers. These 3 upsell hacks will make upsells a useful tool in your team’s sales kit.
Running out of indoor activities? We prepared these printable coloring pages to keep your kids busy… for a couple of minutes at least, that is.
Complete overview of the customer service quality assurance apps available on the Zendesk marketplace - to boost your support quality with QA and feedback.
Remote customer service doesn't necessarily mean low CSAT. These three activities will help you maintain support quality while working from home.
Valentina Thörner, experienced remote leader, created an overview of the most useful remote work tools and hacks to try out while working from home.
Customer Satisfaction Score (CSAT) is one of the most popular support metrics. With hundreds of CSAT tools out there, how do you know which one to choose for your team?
These 12 SaaS customer service action times will help you build a successful customer support that boosts customer loyalty and retention.
Customer Satisfaction Score (CSAT) has become one of the most important support metrics over the past decade. This complete guide will help you make the most out of CSAT.
Find out what support leaders from Adobe, HubSpot, Vimeo, Ericsson, Workable, and Klaus believe constitutes high-quality customer service.