Acquiring new customers costs 68% more than upselling to existing customers. These 3 upsell hacks will make upsells a useful tool in your team’s sales kit.
Read more about the brand new content series about becoming an entrepreneur with a background in customer support. The show is brought to you in collaboration with Support Driven.
If you’re reading this, you probably have a vague sense that you should be analyzing your support conversations. But… why?
Businesses in 2019 are great at asking users’ opinion on all sorts of things. However, if you only ask the customers, you ignore a very important opinion – your own.