Acquiring new customers costs 68% more than upselling to existing customers. These 3 upsell hacks will make upsells a useful tool in your team’s sales kit.
We've collected four customer service metrics that can help you predict your future support needs both in hiring and tooling: NPS, customer effort score, churn (and its partner, retention), contact ratio.
To focus on specific aspects, add as many ticket review categories as you deem necessary.
"If you involve everyone and encourage spending 15 minutes per week on it, you still get a surprising amount of feedback with a small time investment per person."
First Response Time indicates how long customers have to wait to get a response to their inquiry. Our infographic gives an overview of how FRT affects support across customer service channels.
Here is a list of the top 6 customer service metrics that you should be focused and reporting on. Learn how to scale them as your team and company start to get bigger and your needs shift.
Customer service goals help your team understand what they need to do to succeed and move forward. Empower your customer service by setting goals they can achieve.
Ok, so you have decided that you want to start your own thing. But how does one make the change from the safety of a day job to the rollercoaster life of startup? You know it - that is the topic of this episode.
The first is episode is all about the start-up idea. How do you know, if it's the one to leave your day job for? Watch the episode to hear Scott and Martin's take on it.