Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.
We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.
Great UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.
Our CSAT has improved from 80% to 90%.
Since we switched to Klaus, our support QA time was cut in half. No need to navigate between different tools and tabs, no more waiting for the gigantic spreadsheet to load, no manual copy-pasting ever again."
The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.Read case study
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