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Deliver great customer experiences at scale

Hypergrowth companies use Klaus’ customer service quality management platform to run an effective QA process, coach agents and boost customer retention.

Try free for 14 days. No credit card needed.

You’re in a great bunch

CSAT increased
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Return on investment
6 months
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QA time decreased
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Fastest ROI and implementation out of any quality management solution

Get access to the

Complete Quality Management Toolset

360-degree feedback

Combine internal quality reviews with CSAT

  • CSAT solution that boosts response rate and written feedback.
  • IQS helps track internal quality on the company, team and agent level.
  • Automatically allocate CSAT comments into pre-set categories with our out-of-the-box AI solution.
AI-powered quality assurance

Achieve 100% coverage

  • Use sentiment analysis to effortlessly find positive or negative conversations.
  • Zoom in on tickets that take more effort to solve with complexity detection.
  • Get a visual overview of all your helpdesk interactions, target under-reviewed areas and eliminate blind spots.
Coaching & learning

Give actionable feedback based on data

  • Pinpoint problems, spot trends and target the right coaching opportunities.
  • Structure 1-1s and coaching sessions around specific examples and performance metrics.
  • Track and measure agent improvement against your coaching efforts.
Coaching insights
Analytics & trends

Measure your support efforts and capture trends.

  • Dashboards for spotting trends and measuring performance.
  • Reports for comparing agents, teams, BPOs.
  • Root cause analysis.

Why hypergrowth companies choose Klaus

  • Understand why support quality goes up or down
  • Make sure agents know what to do in order to improve
  • Provide consistently better answers
  • Improve CSAT, CES, FCR, AHT and resolution rates
  • Boost customer loyalty and referral

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Customer Service Quality Benchmark Report

benchmark report 22